Parts Dr Customer Reviews
Parts Dr holds a 9.4/10 overall rating and 350 verified post-delivery reviews on Bizrate.
Parts Dr Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
13 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 91% |
 Neutral | 6% | 4% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 83% | 81% |
Neutral | 12% | 15% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Parts Dr
Showing 1 - 50 of 1,885
Tomhous
Site Experience FeedbackSep 5, 2026
Website is confusing in that i thought i was ordering transmission seal for washer and received incorrect part
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jp
Site Experience FeedbackSep 5, 2026
Easy to navigate with and find the replacement parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 5, 2026
Good prices and reasonable shipping
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
meatball
Site Experience FeedbackSep 5, 2026
very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dick
Post-Delivery FeedbackSep 5, 2026
We don't have people who we discuss home appliance parts purchases with. And we would likely not remember the name of where it was purchased just that it was online. If asked I would go to hx and locate info. That is not a reflection on the business where purchase was made.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Enzo
Site Experience FeedbackSep 5, 2026
Thanx for the easy use of your site!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mr Picante
Site Experience FeedbackSep 4, 2026
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ely Villar
Post-Delivery FeedbackSep 4, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Suffer
Site Experience FeedbackSep 4, 2026
Easy online experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PEF
Post-Delivery FeedbackSep 4, 2026
Outstanding online purchase. Great prices, ease of order and payment method and to my surprise, delivered the very next day! Awesome service. Will be making all my online appliance parts purchases from Parts Dr,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy shopping and purchase
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Rock
Site Experience FeedbackSep 3, 2026
It was very easy to do! I have purchased here before for myself and the company I work for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
itch
Site Experience FeedbackSep 3, 2026
needed 3 locations to find part.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Sue
Post-Delivery FeedbackSep 3, 2026
Was easy to find my fridge part also they recomend a pieve that will fit my issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tango Charlie
Site Experience FeedbackSep 3, 2026
Needed parts to repair an aging dishwasher to keep the machine running and maintain a peaceful environment in the house.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DaveD
Site Experience FeedbackSep 2, 2026
It was excellent and easy to find the part.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
sparky
Post-Delivery FeedbackSep 2, 2026
Perfect parts, Perfect delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sutehall
Site Experience FeedbackSep 2, 2026
Love it-easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Post-Delivery FeedbackSep 1, 2026
Excellent website with pictures that show the parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JM
Site Experience FeedbackSep 1, 2026
Helpful info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The MC
Site Experience FeedbackSep 1, 2026
the item was easily found and will ship same day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackSep 1, 2026
Very helpful and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Box was damaged and plastic trim cover broken, did not affect functionally of pump, so I used it as is. Packaging appeared to be fair, but could use some improvement (damage could also been rough handling by shipper)
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
BG
Site Experience FeedbackAug 31, 2026
Very easy to use but kind of pricey. However, it’s a steal compared to purchasing a new washer or hiring someone repair it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TOOLman
Site Experience FeedbackAug 31, 2026
Quick and easy
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
PaulJ
Site Experience FeedbackAug 31, 2026
Great experience. Parts were easy to ding and website confirmed parts would fit my appliance
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicki
Site Experience FeedbackAug 30, 2026
Ordered product as pre-order due to product being out of stock. I hope the estimate of arrival time is accurate.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Terry
Site Experience FeedbackAug 30, 2026
The site showed me all the available parts to repair my dryer. The site was easy to use and the part explanations were nice to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DD
Site Experience FeedbackAug 30, 2026
Upfront pricing,Genuine parts and model checking to ensure parts fit .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KenMiami
Site Experience FeedbackAug 30, 2026
I had a great experience with Parts D. The website was easy to navigate, the part I needed for my washing machine was reasonably priced, and there were several shipping options at fair prices. Overall, a smooth and hassle-free experience. I would definitely use them again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
buddy
Site Experience FeedbackAug 29, 2026
clear and easy to find the exact part I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joel
Post-Delivery FeedbackAug 29, 2026
OEM Item was available and was delivered extremely quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ds
Post-Delivery FeedbackAug 28, 2026
Instructions would be helpful, trying to make sure I received the correct item I saw the part number on the box and thought it was the part number. The correct number was on the shipping label. Thanks for your help.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Steven
Site Experience FeedbackAug 28, 2026
No issues thus far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SOinSA
Site Experience FeedbackAug 28, 2026
I ordered a wrong part yesterday, my error. Today, requested cancellation of that order per your instructions & immediately place new order for the correct part. You service folks were very helpful & understanding. Thank you all again! I always recommend your firm to my friends & associates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
6pcircle
Site Experience FeedbackAug 28, 2026
invasive survey dislike
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 28, 2026
Highly recommend this firm. They are knowledgeable, proficient, timely and trustworthy. FIRST CLAS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kidstone
Post-Delivery FeedbackAug 28, 2026
Product was exact oem replacement part. Shipping was quick . Part installed quickly and works perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Ken
Site Experience FeedbackAug 27, 2026
Easy purchase. Had to call to ask for more information and the customer service representative was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 27, 2026
Overall, the experience was fine. I like the quality of parts, doctor parts and I like your instructional videos the shipping always seems fairly decent timewise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackAug 27, 2026
The experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 27, 2026
Product worked as it should.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Faz
Site Experience FeedbackAug 26, 2026
Very clear…much better than GE website which gave me the wrong part
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DustyRoads
Site Experience FeedbackAug 26, 2026
I like this website, I’ll be back. However, I did have to go to the chat box to ask about what delivery service would be used. It’s important to me because I have two addresses, a PO and a physical. I don’t get USPS at my physical, and visa versa.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Consumer
Site Experience FeedbackAug 26, 2026
Was able to look up and get correct part but disappointed they don’t take phone orders. Product was 2 times the amount I paid in 2021
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JC
Site Experience FeedbackAug 26, 2026
I am the director at a retirement community. I was ordering parts directly from GE's page and I was constantly having trouble with their website. Since I have found PartsDr, I can order quickly and receive my orders promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackAug 25, 2026
I had a good experience using Parts Dr. I was able to find the part that I needed easily on Parts Dr. while unable on other part websites.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mark in Austin
Site Experience FeedbackAug 25, 2026
I found this website to be incredibly easy to navigate, find what I was looking for and ultimately purchase the part I needed. I would highly recommend it to others who enjoy DIY projects!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Gotti839
Post-Delivery FeedbackAug 25, 2026
I received all three door bins. The problem was one bin was cracked out of the box. The Crack was on the bottom so we just installed it lower and let it go.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 6