Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,023 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 8% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,984
Online Shopper
Site Experience FeedbackSep 2, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
It was amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
user7953
Site Experience FeedbackSep 2, 2026
I had an overall good and easy experience today with the interaction with this website
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Zilla
Site Experience FeedbackSep 2, 2026
Confusing but not good at technology so overall good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Lo
Site Experience FeedbackSep 2, 2026
It was a quick process so even better thank you
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
More
Site Experience FeedbackSep 2, 2026
Good experience and I liked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kami
Site Experience FeedbackSep 2, 2026
It was very easy, I was able to check out in less than 5 mins. Everything was easy to find as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackSep 2, 2026
Had a great experience kids will be very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Genny
Site Experience FeedbackSep 2, 2026
Found some shoes that I buy every year for my kid here when they were gone every where else so that was exciting ! Checkout was easy, no hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
Ty
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
Check out is pretty quick and straight forward, never have issues with journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Areliii
Site Experience FeedbackSep 2, 2026
I love journeys! Specifically their socks, they’re so comfy and some of the only socks I like wearing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bean
Site Experience FeedbackSep 2, 2026
Luckily I had been eyeing these shoes and they were still available when I was ready and in my size
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Site Experience FeedbackSep 2, 2026
It was very simple, all I did was search for the shoe I was looking for and Bam I found it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bw
Site Experience FeedbackSep 2, 2026
Estimate of shipping price for certain states, should already be displayed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
harlequeen
Site Experience FeedbackSep 2, 2026
prices were fair for both kids shoes toddler and little kid sizes. The options were endless and hard to pick only one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jd
Site Experience FeedbackSep 2, 2026
I not sure first time buying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sm
Site Experience FeedbackSep 2, 2026
I enjoy the payment plan options for my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ivamonfam
Site Experience FeedbackSep 2, 2026
Easy to navigate and quickly responds to requests
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue
Site Experience FeedbackSep 2, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moomoomommy
Site Experience FeedbackSep 2, 2026
It was nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Turtle
Site Experience FeedbackSep 2, 2026
Great, Fast & Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 2, 2026
yed
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
hailealexander444@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackSep 2, 2026
Very easy to find what I was looking for and the fact that they were available in my size was a bonus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I love the amazing deals! I’m on a budget so I’m so happy I found an item that my daughter likes and for sure would LOVE to wear everyday for school. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jaminana
Site Experience FeedbackSep 2, 2026
Easy to find the shoe that my daughter suggested on your site vs the birkenstock site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brewskiz
Site Experience FeedbackSep 2, 2026
Journeys is a amazing shoe store
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Alex
Site Experience FeedbackSep 2, 2026
good experience with the first purchase deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
katttttt
Site Experience FeedbackSep 2, 2026
thank you for your services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vani
Site Experience FeedbackSep 2, 2026
A wide variety of products; the only thing I didn't like was the items available only for pickup. That option didn't appear until the very end—just when I was happy about buying them—only to find out they weren't available anywhere near where I live.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christin
Site Experience FeedbackSep 2, 2026
Skeletons make
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Karina
Site Experience FeedbackSep 2, 2026
I went to Journey's because I've been wanting to buy new converse. When I went to the women's section they had the most frequently purchased brands, and converse was one of them. This made it extremely easy to find the product I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackSep 2, 2026
It was super easy. I found exactly what I was looking for right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
redzombie
Site Experience FeedbackSep 2, 2026
Very good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melly
Site Experience FeedbackSep 2, 2026
Easy to navigate through the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mama Val
Site Experience FeedbackSep 2, 2026
Good, very cute styles and selection for my teens
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 2, 2026
Very easy! Always love journeys for buying shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nanc
Site Experience FeedbackSep 2, 2026
Interaction was great and really smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
And
Site Experience FeedbackSep 2, 2026
Fue buena
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Alphabe
Site Experience FeedbackSep 2, 2026
Sound
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
LuvnRay
Site Experience FeedbackSep 2, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rih
Site Experience FeedbackSep 2, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackSep 2, 2026
Anytime I ordered from journeys it's always smooth and the delivery is always on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia
Site Experience FeedbackSep 2, 2026
It was quick and easy!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YG
Site Experience FeedbackSep 2, 2026
Great experience and easy purchase with a 10 dollar off
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
The overall design of the website is great, and every step is very clear during the purchase. It also runs smoothly and doesn’t create a lag. Finally, I really appreciate that shipping is free for rewards members—would purchase again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy love
Site Experience FeedbackSep 2, 2026
It was extremely easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackSep 2, 2026
I loved it super easy and I love the shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10