FilterFactory.com Customer Reviews
FilterFactory.com holds a 9.3/10 overall rating and 61 verified post-delivery reviews on Bizrate.
FilterFactory.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 86% |
 Neutral | 7% | 14% |
 Negative | 10% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 92% |
Neutral | 8% | 4% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.5 out of 10
Recent Reviews for FilterFactory.com
Showing 1 - 50 of 217
PhillytT
Site Experience FeedbackSep 2, 2026
Easy to use and reorder product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackSep 2, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 1, 2026
Too busy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rod
Post-Delivery FeedbackSep 1, 2026
I made two orders to filter factory. The first order arrived late and I contacted customer service regarding the order. I received courteous information from customer service and my order arrived shortly thereafter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
Amelia
Site Experience FeedbackAug 31, 2026
excellent product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnnyRingo
Site Experience FeedbackAug 31, 2026
Love these sponge filters - Easy to place order and refill.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 29, 2026
The sponge filters are very good filters. They keep my AC’s running great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 28, 2026
the question marks (?) popups are good. however, they don't disappear automatically or there is no way to close them. they block other information.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Don Q
Site Experience FeedbackAug 28, 2026
excellent, simple, and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RickyG
Site Experience FeedbackAug 27, 2026
Excellent sponge filter refills at a competitive price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tbear
Site Experience FeedbackAug 26, 2026
Took me a little while to find my account. Where are coupons available?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rod
Site Experience FeedbackAug 26, 2026
The ordering process was organized, understandable and, overall, easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
grandmother
Site Experience FeedbackAug 15, 2026
I followed the link on my email to reorder and use promo code. When I engaged the link, it took me to your web site where i had to again submit specifications.of size. I just wanted to reorder. I hate filling in the forms over each time i order. The email offered a promo code for $5 off. When I went to check out, there was no box to submit the code.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
Online Shopper
Site Experience FeedbackAug 15, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Al
Site Experience FeedbackAug 14, 2026
Products have always been excellent for our home and we have been using for many years with no complaints. I wish I could speak with someone here and there about what side of the filter goes up or do you have any new products that would be better than what I have purchased in the past, but I did not have a good experience when calling,.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheBobbyK
Site Experience FeedbackAug 14, 2026
Order was easy and reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
hopefully arrives soon as indicated
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Germain
Site Experience FeedbackAug 8, 2026
It took me some time to find the filter I was looking for. I was on mobile, so the desktop version may have been easier to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hambone
Site Experience FeedbackAug 5, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
-
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Air filters for air conditioners
Site Experience FeedbackJul 31, 2026
I have ordered your product for yrs and am very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricky
Site Experience FeedbackJul 30, 2026
I have been a customer for 30 yrs and will continue to be a devoted one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
It's harder than it should be to make a first time order.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wfsjr
Post-Delivery FeedbackJul 26, 2026
Best filter I’ve ever used. Good product from a factory. Love the reminders to change filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jfd
Post-Delivery FeedbackJul 24, 2026
i’ve been using this product for 20 years. This is the first time I ever purchased the filters online. I’ve always dealt with Air Conditioning company, which no longer exist.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
SuzyQ
Post-Delivery FeedbackJul 24, 2026
Did not receive email confirmation when order was placed. Received email to confirm delivery.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 23, 2026
Prompt service
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 19, 2026
It’s the same product I was ordering through my hvac guy but now paying a cheaper price
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Satisfied long-time customer
Post-Delivery FeedbackJul 16, 2026
Always a good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
ESchmidt
Site Experience FeedbackJul 15, 2026
I've been buying biosponge filters from Filter Factory since 2011. They are exceptional frames and filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greyhawk
Post-Delivery FeedbackJul 15, 2026
recommended by my neighbor and I have been using filters since very happy with product and email reminders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 15, 2026
Very good filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
neil
Site Experience FeedbackJul 15, 2026
it would be nice to be able to click one button to reorder the exact same list from the previous order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 13, 2026
Its always easy to repurchase my orders and makes maintaining my ac units in both my homes seamless .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yinkuze
Post-Delivery FeedbackJul 13, 2026
I was promised extra filters in my next purchase but was never fulfilled. "But we can add maybe a few extra refills to the order when you order the correct size." This quote from Elissa
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
DPD
Site Experience FeedbackJul 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 10, 2026
Getting great usage of the product. Have recommended it to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 9, 2026
I was unable to log on with my existing account. I should have been able to access my existing information with my address or some other type of identification. Basically I started from scratch.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trish
Post-Delivery FeedbackJul 9, 2026
The representative was so helpful with straightening out my email address and assisting me when I accidentally ordered the wrong size filters. She showed me a better way to order the next time and helped me with my discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJul 5, 2026
site was relatively easy to navigate. This was a refill of previously ordered product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P Rios
Site Experience FeedbackJul 2, 2026
You need any phone to make this order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan R
Post-Delivery FeedbackJun 25, 2026
I haven't opened the box but we love your product been using for decades! We always make sure we have our next filters ready to change. Families need to look into improving their home's air quality. TY for your great product and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to use. Clear details. Reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommie
Site Experience FeedbackJun 22, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rainy
Site Experience FeedbackJun 15, 2026
Great company for AC filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mssponge
Site Experience FeedbackJun 15, 2026
I have had great experiences with my Filter Factory purchases, but redeeming points is very confusing, not user friendly or clearly stated instructions.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pleased
Post-Delivery FeedbackJun 12, 2026
Received my order in plenty of time to be able to change out my air filter. Keeps everything running clean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 11, 2026
I’ve been using your filters for about ten years. They were recommended due to my sensitivity with mold. These are the only filters I use in my ac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Andrea
Post-Delivery FeedbackJun 9, 2026
Filters seem to be high quality although expensive. I had a coupon code but no where to insert on my order form for a discount.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A