Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,647 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 88% |
 Neutral | 8% | 6% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 55,769
Dina
Site Experience FeedbackSep 2, 2026
Interesting offers and a new skincare product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Viewing the website via my phone is a little bit difficult to navigate. I had to use the search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackSep 2, 2026
Good easy for my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aiko
Site Experience FeedbackSep 2, 2026
I like the website design easy to purchase things and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Servant
Site Experience FeedbackSep 2, 2026
I usually buy from Macy's and then l decided to just join since l love all the products. The site was slow to upload.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
The website is easy to use and I find the details about the products very helpful when I am selecting products. I wish there were more sets for the Perfectly Clean line, but I found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nay
Site Experience FeedbackSep 2, 2026
Very nice option to try new products before paying full price and be able to decide.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Les
Site Experience FeedbackSep 2, 2026
Site is easy to use. With the special gifts, I will no longer purchase from a store! Only the website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hg
Site Experience FeedbackSep 2, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jenn E
Site Experience FeedbackSep 2, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tds
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angel
Site Experience FeedbackSep 2, 2026
It’s easy to use and I can understand all the pricing details.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Val
Site Experience FeedbackSep 2, 2026
Very user friendly!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cilla
Site Experience FeedbackSep 2, 2026
Easy to find the products I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red dragonfly
Site Experience FeedbackSep 2, 2026
Made the choices easy to read and looks very inviting to buy/ plus GWP!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mz Daisy
Site Experience FeedbackSep 2, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abc
Site Experience FeedbackSep 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ggs
Site Experience FeedbackSep 2, 2026
I love EL, have been using these products for over 50 years and still do, love, love them and tell everyone to use them all ! But I do not like when you discontinue a product that I love so much and had used it for so long.......
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caitlin
Site Experience FeedbackSep 2, 2026
Only thing I’d change is being able to select foundation by name. Instead of clicking on each icon to find the color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abi
Site Experience FeedbackSep 2, 2026
It was easy to navigate and I really like the message before checkout letting me know that I am a certain amount of money away from another offer.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackSep 2, 2026
Could not find the Resilience Multi Effect Face and Neck Cream for dry skin. Appears to be offered only for normal/combination. I'm disappointed. Also, the formula for the Brow Now appears to have changed from crayon to gel with many negative reviews. I reduced my order from 2 to 1. I appreciate the gift and the sample products and, as a general rule, love Estee Lauder skin care products.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
50+
Site Experience FeedbackSep 2, 2026
Fairly easy to use. Love the rewards!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dana
Site Experience FeedbackSep 2, 2026
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chacha’s Mom
Site Experience FeedbackSep 2, 2026
I had no idea I could buy directly from Estée Lauder. So glad I found out today! Loved the discount I received and the free items too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dixie
Site Experience FeedbackSep 2, 2026
I needed the foundation and was pleasantly surprised that I could apply a discount and get free shipping. My only disappointment was that I thought as I was ordering, that I qualified for the 6 piece gift with purchase but apparently I did not.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KarenLyn
Site Experience FeedbackSep 2, 2026
It was all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snow
Site Experience FeedbackSep 2, 2026
I’ve had a great experience with Estee Lauder, I switched coverups so many different times throughout the years go Neutrogena, to MAC, bare minerals and nothing worked until I found the Hydra rescue moisturizing foundation with SPF 45
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good
Site Experience FeedbackSep 2, 2026
Very easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
phoenixstar
Site Experience FeedbackSep 2, 2026
Your website worked fine. No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Great! I love the try on option especially for the lipsticks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tammy
Site Experience FeedbackSep 2, 2026
Excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yuanyuan
Site Experience FeedbackSep 2, 2026
ggod
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brooklyn
Site Experience FeedbackSep 2, 2026
I love Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GrammyP
Site Experience FeedbackSep 2, 2026
I am not a computer savvy person. However, this website was fairly easy to navigate, even for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sassi
Site Experience FeedbackSep 2, 2026
Love the free gifts
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ethel
Site Experience FeedbackSep 2, 2026
Very easy to shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vicky zhu
Site Experience FeedbackSep 2, 2026
the gift wrap is really good, but now charge not good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jax
Site Experience FeedbackSep 2, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bean
Site Experience FeedbackSep 2, 2026
I love Estee Lauder foundations! Best I have ever used. They are a little pricey but willing to pay for the best foundations!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Little Mikey
Site Experience FeedbackSep 2, 2026
The check out process was a little cumbersome
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mardowl
Site Experience FeedbackSep 2, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dori
Site Experience FeedbackSep 2, 2026
Best foundation ever! I recommend it to everyone that ever comments on how nice it looks and stays on in the water.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Love all products 😍 RD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I think Estée Lauder has done a good job of stating clearly the costs vs what is free and it is very explanatory. I use several of their products. I’m very happy with them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baking Belle
Site Experience FeedbackSep 2, 2026
Easy website to navigate!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackSep 2, 2026
Want to have all the discounts I would get if in a store. Like selection .only draw back is not being able to smell new products i want to possibly get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ha
Site Experience FeedbackSep 2, 2026
It’s okay as usual
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9