Crutchfield Customer Reviews
Crutchfield holds a 9.6/10 overall rating and 4,287 verified post-delivery reviews on Bizrate.
Crutchfield Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
26 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 91% |
 Neutral | 6% | 7% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.8 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 9% | 9% |
Negative | 1% | 1% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Crutchfield
Showing 1 - 50 of 29,212
Scrilla
Post-Delivery FeedbackSep 2, 2026
Im happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackSep 2, 2026
Great experience!
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Custom Cooper
Site Experience FeedbackSep 2, 2026
Hands down this is the best site to look and compare products. It always has all the details/specs and professional input on each product. This is the first time I had to care about the depth of the receiver and I was able to find one that worked for me and I didn't have to sacrifice quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan
Site Experience FeedbackSep 2, 2026
Always a seamless transaction at Crutchfield with a highly intuitive website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caleb
Post-Delivery FeedbackSep 2, 2026
Crutchfield is probably the best if not only company you should use to buy your next set of speakers. The variety of products, and the quality of their service is unmatched. The user interface is not finicky like other platforms and the ability to find vehicle specific speakers or other products is perfect for those who don’t want to dive deep into product details. The checkout system is fast, simple, and stress free. Sure some products will be out of stock or on back order but as soon as it’s available you’ll have a date of when it’ll be in and you’ll be notified when it’s available. For me, I wish my speaker adapter mounts were available alongside the other products I ordered, but I was able to make the ones my speakers came with work. Shipping time is pretty average but the package quality makes up for that. Again, Crutchfield is a no brainer option to start shopping with.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Topojoe
Site Experience FeedbackSep 2, 2026
Fitment guide helps, although not much fitment for current vehicle, 2026 Rav4 non JBL
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
ALa
Site Experience FeedbackSep 2, 2026
The interaction with the website is smooth without any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red head from CT
Site Experience FeedbackSep 2, 2026
I found exactly what I wanted, the policy and provided information were the deciding factors in purchasing from Crutchfield
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slycameron
Site Experience FeedbackSep 2, 2026
Had a ton of options for what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackSep 2, 2026
User friendly
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nevan3
Site Experience FeedbackSep 2, 2026
see previous answers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Site Experience FeedbackSep 2, 2026
I had a great overall experience with Crutchfield! Talking with the advisors made everything so much easier and gave me confidence in my purchase. I really appreciate how easy the website makes it to find exactly what fits your vehicle, including the mounting bracket, wiring harness, and everything else needed for installation. Great job, Crutchfield!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tuan
Site Experience FeedbackSep 2, 2026
too many questionable products on other sites these days
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
great simple option to research and buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Monsterjjk
Site Experience FeedbackSep 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T.R
Site Experience FeedbackSep 2, 2026
Good experience, good price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eddie
Site Experience FeedbackSep 2, 2026
Easy check out and great online store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BarlosDotcom
Site Experience FeedbackSep 2, 2026
Very easy transaction and was very informative with what I was getting
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Locusmaximus
Site Experience FeedbackSep 2, 2026
A always I found the product I needed as well as rock solid tech info!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan C
Site Experience FeedbackSep 2, 2026
I have purchased from Crutchfield for many years without disappointment. The support is always amazing. This time I got to speak with Conrad who is extremely friendly, knowledgable and an asset to Crutchfield.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
One thing that can help better experience in the site, once I specify which car I am purchasing the speakers for, I want to be able to select other speaker locations seamlessly until I checkout.. right now after I add an item I am asked or shown my orginal car and its speaker locations.. I have to navigate back on my own.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nipsey
Site Experience FeedbackSep 2, 2026
It was good. I didn't have any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve E.
Site Experience FeedbackSep 2, 2026
Easy to get around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gator
Site Experience FeedbackSep 2, 2026
being able to filter buy the vehicle is defiantly a huge time saver.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackSep 2, 2026
Fast any easy process, gave me all the parts needed to install speakers into my vehicle with no hassle and included instructions as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JimBayside
Site Experience FeedbackSep 2, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Super helpful, didn't try to sell me the priciest thing. Helped me find something that will perfectly fit in my truck.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
g$
Site Experience FeedbackSep 2, 2026
Was good, called the number on the website and they helped direct me to helpful items regarding my wants.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shake
Site Experience FeedbackSep 2, 2026
All good, no bad as of yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
The help that was provided.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
gor
Site Experience FeedbackSep 2, 2026
Wish it clearly stated a bit more what was needed for my truck. Hopefully, I got what I need
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Sheldyy
Site Experience FeedbackSep 2, 2026
Great and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ace
Site Experience FeedbackSep 2, 2026
Good- great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackSep 2, 2026
Again, everything went great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ehawk
Site Experience FeedbackSep 2, 2026
The website is very easy to use and navigate, and all of the important details are super easy to find!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Top tier merchant
Site Experience FeedbackSep 2, 2026
Outstanding products, options, and ease of services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Woody
Site Experience FeedbackSep 2, 2026
Very responsive chat, and great navigation on the website to see the compatible items for the vehicle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spoony Love
Site Experience FeedbackSep 2, 2026
Levi out of Norton, VA was my advisor. He was very helpful and knowledgeable on the equipment I purchased. The process was like a walk in the park on a sunny day with nice breeze. Thanks Levi!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KS
Post-Delivery FeedbackSep 2, 2026
On time, well packaged, good price..all the support you could ask for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Easy to use. Thank Chat GPT. They helped me find you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrea
Site Experience FeedbackSep 2, 2026
Super easy, fast and cheap.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Savvy Shopper
Site Experience FeedbackSep 2, 2026
I highly recommend using Crutchfield for car audio electronics. They've been around for decades, and I have been a great fan of the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Post-Delivery FeedbackSep 2, 2026
Recieved great deal on speakers and support on returning wire
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JROC
Site Experience FeedbackSep 2, 2026
good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
David
Site Experience FeedbackSep 2, 2026
Website was easy to use and found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ROCKY
Site Experience FeedbackSep 2, 2026
Website good, Android application useless.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Pepperoni
Site Experience FeedbackSep 2, 2026
Good products variety , complete assembly instructions, product pricing would be slightly higher than other sources but the expertise is what excels . Loyal customers since 2009
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10