Tobacco General Reviews - 1,325 Post-Delivery Reviews - 9.6/10
Tobacco General Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
3 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 94% |
 Neutral | 5% | 4% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 15% | 15% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Tobacco General
Showing 1 - 50 of 2,936
Tammy
Site Experience FeedbackJun 23, 2026
Never had an issue with the sught
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
me
Post-Delivery FeedbackJun 23, 2026
Entire process of purchase was great. The only complaint I have is that shipping isn't free. If I could find products locally I would buy here to save on shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
do not have one
Post-Delivery FeedbackJun 23, 2026
no coments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
It was very simple to navigate
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
radsdad
Post-Delivery FeedbackJun 23, 2026
I was not happy with the delivery process it was very late. Also I never get Any coupon offers and I have been around 10 years
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 1
Kd
Post-Delivery FeedbackJun 23, 2026
I wish they would dry the tabbaco more before packaging. Other than they have been awesome.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 5
Linds
Site Experience FeedbackJun 23, 2026
This was easy for me to find what I needed and very easy to check out definitely will be buying again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Star
Site Experience FeedbackJun 23, 2026
It was very clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
I like the quality of the brand I choose to order. I also like the 5% coupon you send out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Lex
Post-Delivery FeedbackJun 22, 2026
Tobacco is fresh and ordering is very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
crawdad
Site Experience FeedbackJun 22, 2026
I have no comment at this time. Overall, it was easy ordering.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Olsarge
Site Experience FeedbackJun 22, 2026
Very fast and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazzy56
Post-Delivery FeedbackJun 22, 2026
Always great service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
honey
Post-Delivery FeedbackJun 22, 2026
Tobacco General website is user friendly. Easy to place orders. Packages are shipped almost immediately. But, beware of ordering from any company....the postal service left my box next to my mailbox...in the rain. Thankful for the packaging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mastermind
Site Experience FeedbackJun 22, 2026
Problems with card
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Toby
Post-Delivery FeedbackJun 22, 2026
We were pleased with the price and the delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mollie
Site Experience FeedbackJun 21, 2026
everything OK
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
The prices are great, product selection is great and shipping is quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jude
Site Experience FeedbackJun 20, 2026
We like the product and is far more reasonable to make cigarettes than buy them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pat
Post-Delivery FeedbackJun 20, 2026
I would recommend Tobacco General because of the variety of productc, the price and the speedy delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
donnade
Post-Delivery FeedbackJun 20, 2026
Fast, best prices, can do large orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
I was using tobacco stock and they were shorting my order, but tobacco General has been spot on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 20, 2026
I have never had a negative experience with this company and I don’t intend to ever make tobacco purchases anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Fran
Post-Delivery FeedbackJun 20, 2026
I have been getting a few stick in the buoy bags lately but I only buy the all natural.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Everything good. Shipping is high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vikkidoll
Site Experience FeedbackJun 19, 2026
Im very pleased with my purchase today and my last order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TW
Site Experience FeedbackJun 19, 2026
非常满意
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deww
Site Experience FeedbackJun 19, 2026
Quick and easy to find what I need. No confusion with the whole process. Done in a matter of moments.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MsTea
Site Experience FeedbackJun 19, 2026
I enjoy this site. The shipping is a little pricey. I will still order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James S
Site Experience FeedbackJun 18, 2026
Overall experience was great today. Only thing I didn't like was how much shipping was.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
I have been ordering from tobacco general for many years. They sell lots of different brands. It’s worth ordering from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
OmgitzCam410
Post-Delivery FeedbackJun 18, 2026
This isn’t my first time ordering but once again great service, quality great and delivery times not too drawn out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
A customer for years and very happy with your company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 17, 2026
All my experiences have been nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackJun 17, 2026
I had no problems. I order from here frequently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
I applied for $5 dollar coupon and is was not able
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
AJ
Post-Delivery FeedbackJun 17, 2026
I absolutely love Tobacco General!!! Been getting my cigarillos from them for over 5 years. Customer service is 10/10. Shipping/delivery is 10/10. Sadly they are out of stock of my preferred cigarillos so I'm having to use another company for more & more of my order each time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
DKallungi
Post-Delivery FeedbackJun 17, 2026
My only disappointment is I have never been able to use a coupon code. You send me the code after I order and it is only good for a short amount of time. I order approx. every 6 weeks so what good is a coupon that expires within a week or so?
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Buddy
Site Experience FeedbackJun 17, 2026
Great job!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 16, 2026
I have bought from you for years using pay pal. Now it is not available...WHY???Also I have not been unable to contact costumer support. There has been less tobacco in the bags and finding foreign material in the bags.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Richard
Site Experience FeedbackJun 16, 2026
First time ordering from this merchant website was easy to navigate and user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
scallywag
Post-Delivery FeedbackJun 16, 2026
great prices and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dixie
Site Experience FeedbackJun 16, 2026
Never had any complaints about their products. They always get the order ready and out for delivery.Been ordering from tobacco general for a few years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
Thank you! You are trusted company. Sharing WEB with coworkers and friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
sam
Site Experience FeedbackJun 16, 2026
نعم
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Nanny
Post-Delivery FeedbackJun 15, 2026
The order transaction was smooth, communication was great and order was received in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10