Gotham Cigars Customer Reviews
Gotham Cigars holds a 9.5/10 overall rating based on 618 verified post-delivery reviews on Bizrate.
Gotham Cigars Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
3 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 10% | 8% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 82% |
Neutral | 14% | 12% |
Negative | 6% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Gotham Cigars
Showing 1 - 50 of 3,340
Online Shopper
Post-Delivery FeedbackJul 2, 2026
Not happy with last purchase, lush 100 pouch, very dry, no flavor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Cap
Site Experience FeedbackJul 2, 2026
Great experience and price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackJul 2, 2026
No
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Charlie
Post-Delivery FeedbackJul 2, 2026
Each purchase arrives on time and fresh. Very happy with their product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tess
Site Experience FeedbackJul 2, 2026
Everything was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 2, 2026
This is the only place I can find my brand of cigars online and I can only find one tobacco store that carries them but they run out sometimes. So far Gotham has always had them in stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear everything was fine. We truly appreciate your support and look forward to serving you again soon. ~ Gotham Cigars
First of many
Post-Delivery FeedbackJul 2, 2026
My order was flawless and the product was exactly what I expected. First order of many to come!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chris G.
Site Experience FeedbackJul 2, 2026
There were issues with paypal - decided to input cc direct on website.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJul 1, 2026
First time now much to say
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Bubba53
Site Experience FeedbackJul 1, 2026
The product was easy to orde.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CT3
Site Experience FeedbackJul 1, 2026
I have been ordering about once every 40 days. My order arrives when expected. The quality and freshness of the cigars are good, but at least 3 to 5 cigars have holes in them that I have to throw out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bluefin
Site Experience FeedbackJul 1, 2026
Worked well no diverions
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rocky
Site Experience FeedbackJul 1, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJul 1, 2026
Easy to find product. Reasonable competitive prices. Gave me a 10 percent off coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
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- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mare
Post-Delivery FeedbackJul 1, 2026
Ordering online was easy. My items were in stock and the price was right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bob
Site Experience FeedbackJul 1, 2026
Had to reload several times at checkout to get the credit card info screen to render
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S Jurney
Site Experience FeedbackJul 1, 2026
Everything every time has always been perfect. From ordering to receiving! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jefflaughlin
Site Experience FeedbackJul 1, 2026
I used Groupon, very easy, hope I get an Acid cigar
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 1, 2026
next day or 2day shipping should be an option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Msjess
Post-Delivery FeedbackJul 1, 2026
Quick and easy ordering. Shipping came smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pam
Post-Delivery FeedbackJul 1, 2026
The site is easy to use, unless you're trying to cancel a subscription
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Rusty7700
Post-Delivery FeedbackJul 1, 2026
Free shipping would help me purchase more often. Other sights offer free shipping. Your prices seem less expensive. Until you ad shipping.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Flash
Site Experience FeedbackJul 1, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Easy ordering experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nay
Site Experience FeedbackJun 30, 2026
good would like to see any other djarum products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P C Builder
Post-Delivery FeedbackJun 30, 2026
Got what I ordered. Prompt delivery. Very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JJBAYOUBOY
Site Experience FeedbackJun 30, 2026
The stores always run out, so it's good to know that this website has exactly what you need. When you need it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 30, 2026
Very i like the app I am looking forward to buying more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hershey
Site Experience FeedbackJun 30, 2026
My experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 30, 2026
shipping time was very slow. i paid for good and accurate shipping, but it's not what i got.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
King
Post-Delivery FeedbackJun 30, 2026
Good product. I'm happy with my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Robby
Site Experience FeedbackJun 30, 2026
Site was great had an excellent experience. This site had exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smith951
Site Experience FeedbackJun 30, 2026
Its fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bloodwolf18
Site Experience FeedbackJun 29, 2026
Super easy to use and smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 29, 2026
many of the filters were loose
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Hess
Site Experience FeedbackJun 29, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackJun 29, 2026
it's ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dcs
Post-Delivery FeedbackJun 29, 2026
Gotham cigars set and then exceeded expectations for delivery. The quality of their Padron 5000 Maduro is consistent. The prices are high for the product.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Joe M.
Post-Delivery FeedbackJun 29, 2026
Good product, right price, will buy again regularly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jc
Site Experience FeedbackJun 29, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Very happy customers 😀
Post-Delivery FeedbackJun 29, 2026
My dad only smokes the Titan brand. He lives 5 hrs away and I wanted to send them to him for Father's day. I looked online and almost ordered from another company. But they couldn't send the box I needed for at least a month! I found this company, ordered what I wanted and they kept me up to date on the delivery date. They arrived the day before and my Dad was very happy! Yall did great! Appreciate you all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Doug
Site Experience FeedbackJun 28, 2026
I did a very simple reorder plus 1 new product Very quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evilmommy08
Site Experience FeedbackJun 28, 2026
Smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeGlad
Site Experience FeedbackJun 28, 2026
Nice ….. looking forward to receiving my cigars …. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brookie
Post-Delivery FeedbackJun 28, 2026
packaged well, slow burning and very tasty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're glad to hear the overall experience was smooth, and we appreciate you letting us know about the minor issues you encountered at the payment stage. Your comments are very helpful and will be s...
Read full response »Newbie
Site Experience FeedbackJun 28, 2026
Prices were decent and the website was easy to navigate around.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Iron Mike
Site Experience FeedbackJun 28, 2026
Thoroughly impressed with Gotham cigars. Much easier process than going to a smoke shop plus a huge variety to choose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr T
Post-Delivery FeedbackJun 28, 2026
Timely delivery and plenty of options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
From Gotham Cigars
Hi, thank you for your feedback! We're thrilled to hear that you're enjoying both our cigars and our service. Providing quality products and exceptional customer care is what we strive for every day, so it's wonderful to know we'v...
Read full response »