American Musical Supply Customer Reviews
American Musical Supply holds a 9.5/10 overall rating and 4,872 verified post-delivery reviews on Bizrate.
American Musical Supply Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
22 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 91% | 90% |
 Neutral | 4% | 5% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 90% |
Neutral | 8% | 7% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 50 of 22,646
DjDocX
Site Experience FeedbackSep 13, 2026
I appreciated the reviews and how straightforward it was to purchase and to see how the dj controller i bought works, im overall excited and I can't wait
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickyrick
Site Experience FeedbackSep 13, 2026
Smooth check out process and great in-house financing on QSC items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ Tone
Site Experience FeedbackSep 13, 2026
Overall, I have truly appreciated every aspect of my experience with AMS. No complaints at all!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MVFS
Site Experience FeedbackSep 13, 2026
This is my second order and everything is amaziing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Good company I loved Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nickname
Site Experience FeedbackSep 13, 2026
Smooth sailing all around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
I love every bit of it. Just would like more pictures of the product and video tutorial
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tong
Site Experience FeedbackSep 13, 2026
I’ve been a loyal customer since day 1 of my dj career, all of my equipments was purchased in AMS as well.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Big Willie aka Shredder Man
Post-Delivery FeedbackSep 13, 2026
Dude, I just did a pickup upgrade Man, it is off the hook man!! My Jackson went from yeah to Hell Yeah Shredder Man went To Mr. Rock n Roll Sir Shredder Man! Dude You got to replace your Ibanez Bridge pickup with Seymour Duncan Distortion Pickup, it’s like replacing a 4cyl. To a V8 with Noz! And Dude get it from AMS Bro, reasonably priced and they are all business getting your order to you. Plus they have different opportunities to purchase any merchandise. Rise to a whole other level Bto with AMS, my opinion they are No Other music instrument supply store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Adrian
Site Experience FeedbackSep 13, 2026
I have been a customer of American musical supply for many years. I rely on them for all my major purchases the selection is unbeatable, and the customer service is impeccable. I have recommended too many friends who have changed over from other online retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Radar
Site Experience FeedbackSep 13, 2026
Great experience as usual!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 13, 2026
I've bought from AMS for many years and have never had an issue. Heck, I have never needed to call customer service one and that's saying something.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
GC
Post-Delivery FeedbackSep 13, 2026
I had no problem with any of the services provided by American Music supply however, I did have an issue with FedEx when they delivered or failed to deliver my package. The day the package was supposed to arrive. FedEx did not deliver it and I got quite a runaround on their site and buy a phone representative from FedEx that I spoke to trying to make sure that they got the delivery to me so while I was very satisfied with the product and the services of American Music supply, the delivery service from FedEx was not satisfactory at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 10
Anomaly
Site Experience FeedbackSep 13, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 13, 2026
It has been amazing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bennie
Site Experience FeedbackSep 13, 2026
Good customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck Nasty
Site Experience FeedbackSep 13, 2026
All good so far first purchase from you all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Very easy and love the color of the drums.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BZY
Site Experience FeedbackSep 13, 2026
I been with AMS for quite some time, and I have not get any problems regarding my orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike.
Site Experience FeedbackSep 13, 2026
Great to be offered a New product at a sale price! It did require searching online. It wasn't suggested to me through any social platforms or standard searches.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rev5
Post-Delivery FeedbackSep 13, 2026
It was so easy to navigate and make the purchase online via the AMS website. The ability you purchase in payments and get the equipment upfront is an incredible option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Makie thumper speakers are great;;;
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommy D
Post-Delivery FeedbackSep 13, 2026
I searched around to find quality speakers with a price that wouldn't break the bank. And as usual American Music Supply delivered. They've always been my go to. I highly recommend them to anybody else in the music industry.Not only do they sell quality products at affordable prices, there turn over time they deliver is next day, two days tops Their customer service will answer all your questions. Very knowledgeable. Highly recommend!!! ⭐️⭐️⭐️⭐️⭐️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big Drake
Site Experience FeedbackSep 13, 2026
Happy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jonah
Site Experience FeedbackSep 13, 2026
Smooth checkout process. Good customer service. Keeps me coming back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave A.
Post-Delivery FeedbackSep 13, 2026
Great selection, nice to have reduced-price "slightly blemished" options, fantastic payment plan options. Fast shipping. A GREAT buying experience end-to-end!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joe
Site Experience FeedbackSep 13, 2026
They've always been good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Very good but not a huge selection on acoustic guitars with cutaways :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rcyetti
Site Experience FeedbackSep 13, 2026
Very fast and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Biggin
Post-Delivery FeedbackSep 13, 2026
Very nervous having a Les Paul shipped. Been very hot so I let it sit for 24hrs. When I opened it it was fine, needed a tue and played it for a couple hours. Can't quit every time I pick it up. I looked at one last thing doing this survey, played a hour and a half. Second time time I am doing this. It is a 60's LP standard custom color. Last one, that's the low mark in selection. It's black, which is fine. I find it funny, but it had every feature that I wanted, even Grover's. I have bonded with it better than I did some women, already. So happy with this one!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kw
Post-Delivery FeedbackSep 13, 2026
I found the guitar I have been wanting at AMS. They were competitive in pricing and even better, they had free fedex shipping and only took 3 days. I will definitely buy from them again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 13, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
AxeMan77
Site Experience FeedbackSep 13, 2026
Good so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jman1987
Site Experience FeedbackSep 13, 2026
Very pleasant, exactly what I would expect. And, I love the payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nemo
Post-Delivery FeedbackSep 13, 2026
I recently purchased the Yamaha 5-piece Rydeen in Black Glitter, and it honestly felt like a special step for me. I’m moving from an electronic kit to a quality acoustic kit that I can take to gigs and grow with as I pursue my professional goals. I’m grateful for how smooth the experience was with American Musical Supply, and I’d happily recommend them to other musicians.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 13, 2026
All good. Thanks
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Dan
Post-Delivery FeedbackSep 13, 2026
Easy experience and super fast shipping. I’d recommend ams because they are super easy to work with and the Zero interest plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tater
Site Experience FeedbackSep 13, 2026
Very fast easy navigating
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rudy
Post-Delivery FeedbackSep 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
JT
Post-Delivery FeedbackSep 13, 2026
Easy process and happy with the payment plan.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DJ
Site Experience FeedbackSep 13, 2026
Ma
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elcharlie
Site Experience FeedbackSep 13, 2026
everything was geeat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bubblehead001
Site Experience FeedbackSep 13, 2026
Check out required multiple attempts. Shipping and application fee were combined and not overtly visible and expected by this customer. Overall I am happy to be receiving the orange Xvive A58. I shopped here because Sweetwater did not have it in stock.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Bluesman67
Post-Delivery FeedbackSep 12, 2026
Easy to navigate web site.shipment on time and very good condition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
Great customer service and product nothing to change
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Valdo
Site Experience FeedbackSep 12, 2026
Since I placed my order for the first time, I have nothing to say but good things about this site! Perhaps prices are not the best but they offered payment options when the rest offered the same by applying to a credit card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meghanbee
Site Experience FeedbackSep 12, 2026
It was easy to navigate the site and made the shopping experience worthwhile! I appreciated the first time shopper discount and the payment plans.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
none
Site Experience FeedbackSep 12, 2026
very easy to use while making my purchase. very satisfied with all my past purchases as well. great place to buy equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dogstar
Site Experience FeedbackSep 12, 2026
It was fine and seamless seemed OK
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6