The Vitamin Shoppe Customer Reviews
The Vitamin Shoppe holds a 9.3/10 overall rating and 1,615 verified post-delivery reviews on Bizrate.
The Vitamin Shoppe Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 83% |
 Neutral | 10% | 10% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for The Vitamin Shoppe
Showing 1 - 50 of 31,010
anonymous user
Site Experience FeedbackSep 2, 2026
I was going to get 5 bottles to add up to the free shipping amount, but it was 4 cents short. There should be a donation option to round up your purchase if you're short by such a tiny amount. I bought only 2 bottles instead as a result and just dealt with the shipping cost instead of buying some other low cost item I didn't want.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
Gazelle55
Site Experience FeedbackSep 2, 2026
Great experience, easy website navigation. Easy to find what I want quickly and they always stock the newest and best with a huge selection, something for everyone!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paloma
Site Experience FeedbackSep 2, 2026
Easy navigation i just wish that in store inventory was more regularly updated. I went in the other day because it said they had 2 in stock, but they were sold out. No biggie but just a better customer experience that way
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackSep 2, 2026
It was easy to use and place my order
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
RaGnAR175
Site Experience FeedbackSep 2, 2026
Great deals and awesome products! Always have a wide selection of necessary supplements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackSep 2, 2026
Great variety of selections great products and great deals !
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vinny
Site Experience FeedbackSep 2, 2026
it was a good and easy experiance to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No thanks
Site Experience FeedbackSep 2, 2026
Too many questions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LDani
Post-Delivery FeedbackSep 2, 2026
I am happy with part of my order. I mistakenly ordered a couple of items in the wrong milligrams.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kris
Site Experience FeedbackSep 2, 2026
Online ordering is pretty simple and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
All smiles =)
Site Experience FeedbackSep 2, 2026
Quick convenient experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I love vitamin shoppe is always a great place to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackSep 2, 2026
I easily found what I wanted. Placed order. Updated my subscriptions. Done easily and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
good and easy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
All good i can find everything fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vadim
Site Experience FeedbackSep 2, 2026
To buy a protein powder with a reward coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kamu
Site Experience FeedbackSep 2, 2026
Easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zach
Site Experience FeedbackSep 2, 2026
Both online and in person have always been great experiences.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jason
Site Experience FeedbackSep 2, 2026
Do all my supplement shopping at the Vitamin Shoppe. Good prices and easy to shop
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rizzo
Site Experience FeedbackSep 2, 2026
Easy to use but couldn’t use my rewards
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sean
Site Experience FeedbackSep 2, 2026
It was pretty simple.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
RobC
Site Experience FeedbackSep 2, 2026
Inventory was limited and I wanted to buy more, Would have waited but got stuck.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N.b.
Site Experience FeedbackSep 2, 2026
Easy to navigate, easy to place my order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tupu
Site Experience FeedbackSep 2, 2026
I usually use the app, and everything has been pretty easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dog Mom
Site Experience FeedbackSep 2, 2026
was not to long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackSep 2, 2026
It was just fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I like the ease of finding the products I needed however I couldn’t not use my valid coupons nor could I use my $5 discount. Disappointing!
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SheShe
Site Experience FeedbackSep 2, 2026
It's wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dram2284
Site Experience FeedbackSep 2, 2026
I was looking for something in particular and I got it with a discount so I’m happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackSep 2, 2026
Good, fast, and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daniel
Site Experience FeedbackSep 2, 2026
There was a Force Factor discount so I want with Force Factor. Amazon doesn't have this discount.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Con
Site Experience FeedbackSep 2, 2026
It’s more “user friendly” than most sites
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
K
Site Experience FeedbackSep 2, 2026
The log in has given me some issues. The lack of Witches Brew Alani is disappointing. But other than that I enjoy the website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CRAZZY
Site Experience FeedbackSep 2, 2026
Fast & easy. Only negative was discount code didnt work and couldnt find why the products didnt qualify
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crawdad
Site Experience FeedbackSep 2, 2026
Very easy to use and always has the products I want in stock. I’ve never had an issue using the app.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GhostForTheWin
Site Experience FeedbackSep 2, 2026
Easy website to navigate and Apple Pay accepted.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
My visit today was complete I found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jmcdade
Site Experience FeedbackSep 2, 2026
the product was easy to find. You don't carry Fibercon however so I'll have to get it somewhere else. Also the Kalshi offer threw me a little. It seems like they are grooming people to become gamblers. I don't know enough about it to think it is questionable though.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Landon
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Plumzmia
Site Experience FeedbackSep 2, 2026
It was very easy to use and straight forward. I could easily see deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great
Site Experience FeedbackSep 2, 2026
I thought it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aidan
Site Experience FeedbackSep 2, 2026
Absolutely loved it very easy to manage and very reasonable on their prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MH
Site Experience FeedbackSep 2, 2026
Fix y'alls website
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackSep 2, 2026
Very easy process to order and then pick up after work today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackSep 2, 2026
Saved $15 with the online promo and additional $10 from rewards points
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnny
Site Experience FeedbackSep 2, 2026
I think that the site is very easy to navigate, it is simple and very user friendly! I knew what I wanted to search for and it immediately popped up. I am very pleased with my first time experience with The Vitamin Shoppe!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Good. Easy to select product and pay and have discounts
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jackson
Site Experience FeedbackSep 2, 2026
The website was very good had some connections errors with a spinning circle with good internet connection. Other than that everything was very good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
I didn't see when delivery will be happening due to all the pop ups
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10