Rabbit Air Customer Reviews
Rabbit Air holds a 9.6/10 overall rating and 505 verified post-delivery reviews on Bizrate.
Rabbit Air Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 93% | 94% |
 Neutral | 5% | 4% |
 Negative | 3% | 2% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.9 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 85% |
Neutral | 10% | 12% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Rabbit Air
Showing 1 - 50 of 3,412
Jerry
Site Experience FeedbackSep 5, 2026
I had a quick and easy experience ordering replacement filters for my minus A2 air purifier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re glad ordering replacement filters for your MinusA2 was quick and easy. We truly appreciate your support!
MN air
Site Experience FeedbackSep 5, 2026
We own a BioGS Classic. I could not find it on your drop down list. I couldn't find where I could search for it. I ended up calling customer service, they directed me to look further down for the replacement filter option.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We’re sorry the replacement filters for your BioGS Classic were difficult to find on our website. We’re glad our customer service team was able to point you in the right direction, and we’ll share your...
Read full response »MG
Site Experience FeedbackSep 5, 2026
Like this company....clear options.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We’re glad you appreciate the clear options and your experience with Rabbit Air. We truly appreciate your support!
Deb
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
From Rabbit Air
Thank you for your feedback! We’re glad everything went smoothly and appreciate your support!
Trinia
Site Experience FeedbackSep 5, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re glad everything went smoothly and appreciate your support!
Steny
Site Experience FeedbackSep 5, 2026
I’m totally satisfied. I appreciate the fact that you are now allowing HSA payment for filter replacements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback!
Lclem
Post-Delivery FeedbackSep 4, 2026
Clean air is important rabbit air filters work the best never substitute quality. These are the best no matter what model you have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
From Rabbit Air
Thank you for your feedback! We’re delighted to hear how much you value the quality and performance of genuine Rabbit Air filters. We truly appreciate your trust and continued support!
Online Shopper
Post-Delivery FeedbackSep 4, 2026
Very good product, expensive but good.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
CVHS
Post-Delivery FeedbackSep 4, 2026
Love this product and company, I have had an air filtration product of their’s for 15 years. I have gifted them two times and owned 3.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Marilyn
Post-Delivery FeedbackSep 4, 2026
Very good. Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Str8shooter
Site Experience FeedbackSep 4, 2026
It was very easy to compare the products you offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We’re glad our website made it easy to compare our different air purifiers and find the right option for your needs. We appreciate your support!
PoolLeak Cigar Lounge
Post-Delivery FeedbackSep 3, 2026
What a great product and customer service is great. I made a mistake online while I completed the purchase, I called customer service by phone and they changed the filter selection and sent me an email to confirm the change. It was setting in my house 2 days later. Awesome !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackSep 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thanks for the positive feedback! We’re glad you had a good experience with Rabbit Air.
JAR
Site Experience FeedbackSep 1, 2026
Easy purchase, free shipping
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
From Rabbit Air
We’re glad your purchase was simple from start to finish! Thanks for choosing Rabbit Air.
JFS
Site Experience FeedbackSep 1, 2026
Excellent customer care they researched questions I had about removing mold from my existing A3 .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re so pleased our Customer Service Team took the time to research your questions and provide the information needed for your A3. Thank you for recognizing their efforts and for trusting Rabbit Air!
catmother
Site Experience FeedbackSep 1, 2026
My overall interaction with the web site was good. However, I though the filters were very pricey.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
From Rabbit Air
Thank you for your valuable feedback. While Rabbit Air filters may seem more expensive than some competitors our average filter life is generally longer. The MinusA2 and A3 filters have an average life span of 12 months while the ...
Read full response »Sandy
Post-Delivery FeedbackSep 1, 2026
I ordered this product because it was in my room at a health spa. I researched it online and sounded great. I ordered 3. One with germ filter and 2 with odor filters. The odor filters do absolutely nothing. I have a very clean home and just mild odor in 2 rooms where dogs mostly hang out. No change in scents at all after one week… The purchase experience was excellent and delivery as well.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 1, 2026
Great experience getting my replacement filters for 3 air purifiers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re so happy to hear your replacement filter order was a breeze! Thank you for trusting Rabbit Air to keep all three of your air purifiers performing at their best.
mini
Site Experience FeedbackSep 1, 2026
easy to order-quick
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
From Rabbit Air
Quick and easy is exactly what we aim for! Thanks for choosing Rabbit Air and sharing your experience.
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Toothpick
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Black A3
Site Experience FeedbackSep 1, 2026
Good experience, I know what model I have, so the ordering process went smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Great to hear everything went smoothly! Knowing your Rabbit Air model makes finding and ordering the right replacement products quick and simple.
Online Shopper
Site Experience FeedbackAug 31, 2026
Some survey questions are difficult without having received the product yet.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Rabbit Air
Thank you for pointing this out! We understand that some questions can be difficult to answer before your product arrives, and we appreciate the feedback as we work to improve the survey experience.
Nick F.
Site Experience FeedbackAug 31, 2026
I really appreciate Rabbit Air offers a Military discount.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
We’re glad our military discount is appreciated! Thank you for choosing Rabbit Air, and most importantly, thank you for your service!
BreatheInTheAir
Site Experience FeedbackAug 31, 2026
It was very easy to order replacement filters for the Minus A2 units.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re glad ordering replacement filters for your MinusA2 units was quick and easy. We truly appreciate your continued support!
happypurrs
Post-Delivery FeedbackAug 31, 2026
We've had ours for years. It continues to operate seamlessly and has an alert when it's time for us to change the filters. People walk into the room and exclaim how fresh the air is. When it's time to replace it, we will definitely buy another one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Stephen
Site Experience FeedbackAug 31, 2026
Multiple item discounts would be welcome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We appreciate your suggestion for discounts when purchasing multiple items and will share it with our team for consideration.
Online Shopper
Post-Delivery FeedbackAug 31, 2026
Excellent service and response. Great product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Matt
Site Experience FeedbackAug 29, 2026
It’s a cool slick website that looks reassuring and friendly.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re glad you found our website welcoming, reassuring, and easy on the eyes. We truly appreciate your support!
Lclem
Site Experience FeedbackAug 29, 2026
It is important NOT to buy generic filter replacements online for your machines, they do not fit and they are cheaply made, so your filter isn’t working properly unless you buy real rabbit air replacement filters. If you have allergies and pets, you will definitely see and feel the difference if you try to save money by buying the generic replacement.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for sharing your experience! We’re glad you’ve found genuine Rabbit Air replacement filters to be the best fit for your unit and appreciate you highlighting the importance of proper fit and performance. Thank you for you...
Read full response »Sniffing
Site Experience FeedbackAug 29, 2026
A bit difficult to find my account, have 2 emails.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re sorry it was a little difficult to locate your account with two different email addresses. We appreciate you bringing this to our attention and will share your feedback with our team.
Shezzza
Site Experience FeedbackAug 29, 2026
Purchase of replacement filter for my Rabbit Air was super simple. I was able to use the app to purchase a filter replacement directly, didn’t need to go to a website and the price was competitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
From Rabbit Air
Thank you for your feedback! We’re glad the app made ordering your replacement filter quick and convenient, and that you were able to complete your purchase without any hassle. We truly appreciate your support!
Online Shopper
Post-Delivery FeedbackAug 29, 2026
Rabbit Air makes it super easy to purchase replacement filters for my Rabbit Air air purifier. The order arrives quickly with updates and tracking provided along the way. I appreciate the efficiency and quality of products by Rabbit Air!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 28, 2026
Easy online ordering Received my order the following day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Nik
Site Experience FeedbackAug 27, 2026
Air filter is amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re so glad to hear you’re enjoying your Rabbit Air purifier and appreciate your support!
Jane
Site Experience FeedbackAug 27, 2026
When I logged into "Shop" it automatically picked the wrong payment method. I wish the interface would have expanded all options and not hidden them. I image this is less with your website and more the third party. I appreciated the military discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We’re glad you were able to take advantage of our military discount. We understand your frustration with the payment options not being clearly displayed during checkout, and we’ll share your feedback w...
Read full response »Online Shopper
Post-Delivery FeedbackAug 27, 2026
If you're left handed I'd look elsewhere the control is right sided. Kinda crazy don't need More than 1 button on an off
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: 6
Veteran in need to breathe
Site Experience FeedbackAug 27, 2026
I’ve been doing my research for a few months and it keeps leading me back to Rabbitt air as the best product for my needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for choosing Rabbit Air! We're delighted that after months of research, you found us to be the right fit for your needs. We truly appreciate your trust and support!
TC
Site Experience FeedbackAug 27, 2026
I didn't know if there was a military discount as it's not really advertised on the site, but was pleased to discover there was. I wish I'd looked in the past!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
From Rabbit Air
Thank you for your feedback! We're glad you were able to take advantage of our military discount. We also appreciate your comments about making the discount more visible on our website and will share your feedback with our team!
Toothpick
Site Experience FeedbackAug 26, 2026
The website was very helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad you found our website helpful and appreciate your support!
Summer
Post-Delivery FeedbackAug 26, 2026
I highly recommend rabbit. I ordered filters to replace old ones but didn't receive them. RabbitAir was very helpful trying to track why I did not receive them so sent another order. I finally received both orders the same day so sent one of them back. It was not the fault of rabbitair but the mail service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 10
Ava
Post-Delivery FeedbackAug 25, 2026
Easy ordering, I order this annually.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
tubby
Site Experience FeedbackAug 25, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
From Rabbit Air
Thank you for your feedback! We're glad you had a good experience and appreciate your support!
Online Shopper
Site Experience FeedbackAug 24, 2026
Very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad you found the experience helpful and appreciate your support!
Lynn S
Post-Delivery FeedbackAug 23, 2026
My refill filters came ontime. I love my Rabbit Air room filtering device!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gabe
Site Experience FeedbackAug 23, 2026
We love Rabbit Air. We have several A2’s and excited to try the A3. All good feedback. Easy process; great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your continued support! We're delighted to hear you've been enjoying your MinusA2 units and are excited to welcome an A3 to your home. We hope you love it just as much!
Pottstown Player
Site Experience FeedbackAug 22, 2026
Easy access
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
From Rabbit Air
Thank you for your feedback! We're glad you found everything easy to access and appreciate your support!
Online Shopper
Post-Delivery FeedbackAug 22, 2026
The product arrived as described.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 22, 2026
Like the product but the filters are too expensive. Probably going to look for other options next year.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
From Rabbit Air
Thank you for your feedback! We understand your concern about the cost of replacement filters. We do offer a 10% discount on filter orders when you enroll in our filter subscription program, which can help lower the ongoing cost. ...
Read full response »Online Shopper
Site Experience FeedbackAug 21, 2026
All was good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for your feedback! We're glad everything went smoothly and appreciate your support!
Acs
Site Experience FeedbackAug 21, 2026
Pretty solid experience. I’ve been a customer since 2015. Customer service email is fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
From Rabbit Air
Thank you for being a Rabbit Air customer since 2015! We're glad you've continued to have a great experience and especially appreciate your kind words about our customer service team. Thank you for your longtime support!