Penn State Industries Customer Reviews
Penn State Industries holds a 9.5/10 overall rating and 2,335 verified post-delivery reviews on Bizrate.
Penn State Industries Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
5 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 89% |
 Neutral | 8% | 8% |
 Negative | 3% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Penn State Industries
Showing 1 - 50 of 8,514
Veteran Hobby
Post-Delivery FeedbackSep 5, 2026
I have been buying PSI kits since 2009. Have made. well over 3000 various pens and do not sell them. I give them to my friends and charity events. This is my hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Nick
Site Experience FeedbackSep 5, 2026
I like the site, it is fairly easy to navigate.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
RG
Site Experience FeedbackSep 5, 2026
All good this order. When will wand kaleidoscope kits be availablr?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tomtom
Site Experience FeedbackSep 5, 2026
As always, your site and products are top notch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackSep 5, 2026
Had a good experience with ordering. it was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Archie
Site Experience FeedbackSep 5, 2026
Hard to find pen kits by your category menu. Would be easier for me to search alphabetically. Same pens, but different finishes are not together when I search. Frustrating to look for Gun Metal when it is not side by side with the Chrome or Brass.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Grando
Post-Delivery FeedbackSep 5, 2026
I have contacted your techs regarding other products and every time they have been very helpful. Products come safely packaged and labeled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
DH
Site Experience FeedbackSep 5, 2026
pretty good could be modernized a little bit but not bad made my purchase, adding apple pay would be nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Site Experience FeedbackSep 5, 2026
Penn State is my number one choice for items I need for my hobby.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debina
Site Experience FeedbackSep 5, 2026
Overall it was good. I wish shipping was a little less expensive, but understandable.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Post-Delivery FeedbackSep 5, 2026
It was fine. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sturner
Site Experience FeedbackSep 5, 2026
Worked fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Post-Delivery FeedbackSep 5, 2026
No major glitches except the slow delivery time, the time the order was placed until the order was shipped..
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 5
Pen Guy
Site Experience FeedbackSep 5, 2026
Always good over 10 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheap trick
Site Experience FeedbackSep 5, 2026
Penn state is my default provider. Others have competing prices but the service is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GAR
Site Experience FeedbackSep 5, 2026
Things went smoothly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
Great hobby. Fun. Products are lovely and skills not hard to learn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Manny
Site Experience FeedbackSep 4, 2026
Penn State Industries has been great and I really like the product they have. Its a pleasure always getting the new catalog so I can see what's new!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
I have a 12 and a 10 inch lathes. All the support equipment that goes along with the lathes and pen parts. I have been using Penstate products for 40 years. Thanks for all the products and support. Thanks for all the support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BTA1990
Site Experience FeedbackSep 4, 2026
Love shopping on this website. Can always guarantee I'll spend more than I should but that's not their fault. I just love woodturning.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mully
Site Experience FeedbackSep 4, 2026
Easy day shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NJGirl
Site Experience FeedbackSep 4, 2026
Good experience with website. Easy to navigate. Appreciate the bonus points that allow me to save on my orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave L
Site Experience FeedbackSep 4, 2026
Site let me find the kits I needed, and looking through blanks gave me ideas. Council not find the wood I wanted for the shaving blanks but was able to find a blank that will work.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Linda
Site Experience FeedbackSep 4, 2026
Response time between Web pages is a little slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 4, 2026
Timely, good quality.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
J-bird
Site Experience FeedbackSep 4, 2026
I love Penn State. I wish we had better options for shipping. Preferably free.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John K
Post-Delivery FeedbackSep 4, 2026
I enjoy turning pens. I primarily used to build furniture and cabinets but I no longer have any place to put any more. Pens fill the “maker” gap. I sell pens at craft fairs and whenever a new and interesting item is added to your catalog I generally order a few.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
One thing is out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Always good
Post-Delivery FeedbackSep 3, 2026
Always a good transaction with penn state.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
AntlerCore LLC
Site Experience FeedbackSep 3, 2026
The whole shoppimg experience was great. Everything was easy to find and add to the cart. The website was easy to navigate. The checkout was super easy. I'm already selling these custom deer calls and more orders are pouring in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Damage DC
Site Experience FeedbackSep 3, 2026
Dang it, I needed to do more shopping before checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Whoopi
Site Experience FeedbackSep 3, 2026
check out was difficult
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Phil S
Site Experience FeedbackSep 3, 2026
I love ordering from Penn State. Everything that has been ordered and delivered has been top notch
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackSep 3, 2026
The live chat was useful and the person I chatted with was really helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Post-Delivery FeedbackSep 3, 2026
Nice selection and shipping was fast. Most of the products are of good quality. A couple of the higher priced ones that I bought look a little cheaply made. I expected a little nicer for the price. Prices overall are okay.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
betheball3
Post-Delivery FeedbackSep 3, 2026
Good overall, the teachers pen kits did not meet expectations
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
OK
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Fred
Post-Delivery FeedbackSep 3, 2026
Purchased some replacement tubes and a couple pens I am going to make for a friend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Handyman
Site Experience FeedbackSep 3, 2026
Everything is good, but like to see some free shipping or at least at a purchase amount. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dusty
Post-Delivery FeedbackSep 3, 2026
If you are not interested in how quickly you purchase will arrive go ahead and place the order. It takes over a week for shipment to arrive.
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: N/A
Brenda
Post-Delivery FeedbackSep 3, 2026
I find Penn State to be a great source for my wood turning supplies- wish the shipping cost was more reasonable though.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
hotrod
Site Experience FeedbackSep 3, 2026
no problum today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackSep 3, 2026
It would be nice if you would add some new products such as more varieties of stabilized wood blanks, new types of project kits, and new pen more classy pen types such as Broadwell and Majestic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrOxygen08
Post-Delivery FeedbackSep 3, 2026
Would like printed instructions, they are available online but I need to print them out myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nicole
Post-Delivery FeedbackSep 3, 2026
I love the pen kits!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dr D
Post-Delivery FeedbackSep 3, 2026
Making more cjear in catalogue product content
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
klk
Post-Delivery FeedbackSep 3, 2026
The product is of really good quality. That seems rare in these times.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Don
Post-Delivery FeedbackSep 2, 2026
Great little pen, easy to make and inexpensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 2, 2026
Great selection, always great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ralph
Site Experience FeedbackSep 2, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10